Terms and Conditions for Man With Van Ilford

These Terms and Conditions set out the basis on which Man With Van Ilford provides moving, loading, transport, and related van services to private and commercial customers. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any arrangement. These terms are intended to be fair, transparent, and consistent with applicable UK consumer and contract law.

Throughout this document, the expressions ???we??�, ???us??�, and ???our??� refer to the service provider, while ???you??� and ???your??� refer to the customer placing the booking. These terms apply to all standard van service, moving van, man and van, and related transport jobs unless a separate written agreement states otherwise. Any special instructions, additions, or amendments are only valid if confirmed by us in writing.

We reserve the right to update these terms from time to time. Any updated version will apply to future bookings and, where lawful and reasonable, to existing bookings that have not yet been completed. The version in force at the time of your booking will normally govern the contract for that booking, unless a later written variation is agreed by both parties.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have reviewed the job details, provided a quotation or price estimate, and received your agreement to proceed. For a Man With Van Ilford service, you must provide accurate information about the collection and delivery addresses, the volume and nature of the items, access conditions, parking, stairs, lift availability, and any time restrictions that may affect the job.

We may ask for photographs, item lists, or further information to assess the work properly. If the information you provide is incomplete or inaccurate, we may revise the quote, change the vehicle or crew size, adjust the time required, or decline the booking. Where the price is based on time, the final cost may vary if the job takes longer because of delays, additional items, restricted access, or waiting time not caused by us.

2. Payments and Charges

The customer agrees to pay all charges agreed at the time of booking or later confirmed in writing. Unless stated otherwise, payment is due on completion of the service on the same day. We may require a deposit, advance payment, or partial prepayment for larger jobs, high-value bookings, weekend work, or services that need vehicles or staff to be reserved in advance.

Accepted payment methods may include bank transfer, debit card, credit card, or other approved methods notified at the time of booking. Cash may be accepted only where agreed in advance. If payment is not made when due, we may suspend the service, withhold the release of goods where lawful, charge reasonable recovery costs, and/or charge statutory interest and compensation on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

Unless clearly stated in the quote, our prices exclude additional charges such as congestion-related delays, parking fees, tolls, permits, long-carry charges, specialist lifting equipment, dismantling or reassembly, waiting time, and disposal fees. Any extra costs arising during the job will be explained as soon as reasonably possible and added to the final invoice where justified.

3. Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving reasonable notice. If you cancel well in advance, we may at our discretion offer a full or partial refund of any deposit already paid, after deducting any reasonable administrative or reservation costs. If you cancel at short notice, we may charge a cancellation fee to cover time reserved, staff allocated, vehicle preparation, and lost business opportunities. The amount charged will be fair and proportionate to our actual loss.

If you need to change the date, time, vehicle requirements, or scope of the job, we will try to accommodate the request but cannot guarantee availability. Any amendment may affect the price. If we are delayed by traffic, weather, accidents, road closures, or other matters outside our reasonable control, we will use reasonable efforts to keep you informed and complete the service as soon as practicable. We are not responsible for losses caused by unavoidable delays unless required by law.

We may cancel or postpone a booking if we are unable to perform the service safely, lawfully, or due to circumstances beyond our control, including vehicle breakdown, severe weather, staff illness, or if the customer provides misleading information that materially affects the job. In such cases, we will refund any amount paid for services not provided, and our liability will be limited as set out in these terms.

4. Customer Obligations

You are responsible for ensuring that items are properly packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be packaged securely and disclosed to us in advance. You must ensure that all items handed over are safe to move and are not prohibited by law. Where required, you must obtain permission for access, parking, or use of loading areas.

You must be present, or appoint a responsible adult representative, at collection and delivery unless we agree otherwise. You must check that the inventory or item list is accurate before loading begins. If you ask us to move an item that is damaged, unstable, or unsafe, we may refuse to handle it. You must also ensure that any appliances are disconnected, drained, and prepared appropriately, unless we have agreed to carry out that work as part of the service.

For the avoidance of doubt, the customer is responsible for compliance with lease conditions, building rules, permit requirements, parking restrictions, and any access limitations at either property. If our vehicle is ticketed, clamped, delayed, or moved because of an issue caused by your instructions or by lack of permission or parking arrangements, you will be responsible for resulting costs to the extent permitted by law.

5. Liability and Insurance

We will exercise reasonable care and skill in performing the service. However, because moving and transport work often involves third-party access, existing wear, fragile goods, and conditions outside our control, we cannot guarantee that all goods will remain free from damage unless caused by our negligence. Our liability for loss or damage is limited to direct loss only and excludes indirect or consequential loss, loss of profit, business interruption, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

We do not accept responsibility for damage to items that are improperly packed, inherently fragile, unsuitable for transport, or that were not disclosed as requiring special handling. We are also not liable for pre-existing damage, normal wear and tear, hidden defects, or damage arising from the customer???s own packing, loading instructions, or failure to provide accurate information. If you wish, you should arrange your own insurance for high-value or irreplaceable items.

Where we are legally liable, our maximum liability will be limited to the amount paid or payable for the specific service in question, unless a higher limit is required by statute. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

6. Waste Regulations and Disposal

If the service includes disposal, rubbish removal, or delivery to a licensed waste facility, you must tell us in advance exactly what materials are to be removed. We only handle waste in compliance with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and other applicable UK waste legislation. We will not accept hazardous waste, asbestos, chemicals, clinical waste, pressurised containers, tyres, gas cylinders, or other items that require specialist treatment unless expressly agreed and lawfully permitted.

You remain responsible for declaring the contents of any waste load. If you hide prohibited or hazardous materials in with general rubbish, you may be liable for resulting costs, penalties, or clean-up expenses. We may refuse to collect any item that appears unsafe, unlawful, or unsuitable for transport or disposal. Where required, waste transfer notes, duty of care records, or equivalent documentation may be completed by us or the customer as appropriate.

If the customer asks us to dispose of household or commercial waste, ownership of the waste passes only in accordance with the law and only when lawful disposal arrangements are made. We do not offer fly-tipping or unlicensed dumping under any circumstances. Any request that would place us in breach of waste law will be refused. Where waste is included in a quote, the quoted price may vary if the actual volume, weight, or type of waste differs from what was originally disclosed.

7. Goods in Transit and Storage at Your Risk

Unless we have agreed temporary storage in writing, the service is limited to collection, transport, and delivery. If items must be left unattended because no one is available to receive them, or if you instruct us to leave them in a particular place, this is done at your risk unless the loss or damage is caused by our negligence. We are not responsible for theft, weather damage, or third-party interference after delivery has been completed or if you have directed us to leave items without a signed handover.

Items left in our care for a short period due to a delivery issue will be handled with reasonable care. However, if goods are held beyond the agreed job period because of circumstances caused by you, including failure to accept delivery or provide instructions, we may charge additional waiting or storage fees. We are not a regulated warehouse keeper unless we expressly state otherwise in writing.

You must inspect items promptly on delivery and notify us of any alleged loss or damage within a reasonable time. Failure to report issues quickly may make it harder to investigate the matter and may affect any claim. Any claim should be supported by photographs, item descriptions, proof of value, and relevant details of the booking.

8. Complaints, Force Majeure, and Governing Law

If you are dissatisfied with the service, you should raise the issue as soon as possible so that we can investigate it fairly. We will assess complaints based on the facts available, including job notes, photographs, and any relevant communication. We may request reasonable evidence to help determine whether a refund, repair, price adjustment, or other remedy is appropriate. Nothing in this process affects your statutory rights as a consumer.

We are not liable for failure or delay caused by events beyond our reasonable control, including extreme weather, fire, flood, epidemic, strikes, acts of government, road closures, accidents, or utility failures. If such an event continues for a significant period, either party may be entitled to cancel the affected booking without further liability, except for payment for any work already completed or costs reasonably incurred before the event.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a booking, quote, or service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.